Dates, FAQ, and the Best Replacement
In January 2025, Honeywell issued a Product Retirement Notice for its DEX Wireless Adapter (DEX-BLE-10). In Honeywell’s own words, the notice is the “formal communication… to end sales of the DEX Wireless Adapter.”
Below is a quick summary of what Honeywell announced, what it means for your routes, and why B1 DEX is the straightforward, rugged upgrade path.
Key Dates from Honeywell’s Retirement Notice
- Last Contract Sale: October 15, 2025 (no new service contracts after this date)
Last Service Renewal: December 31, 2027 (no further renewals after this date)
- End of Hardware Service: December 31, 2028 (no spare parts/rentals/hardware maintenance)
- End of Software & Technical Support: December 31, 2028
- Region Affected: North America (NA) flagged in the notice.
Honeywell also advises customers to “proactively plan a technology replacement” as part of best practices during service retirement.
What This Means for Distributors
- You’ll be unable to start new Honeywell service contracts after Oct 15, 2025 and renewals stop after Dec 31, 2027.
- If you continue running Honeywell units, you should plan your replacement now to avoid last-minute disruptions.
The Replacement: B1 DEX
B1 DEX was built to eliminate the pain points that operators reported with older adapters—while adding long-term durability and support.
Why teams are standardizing on B1 DEX:
- One-piece, ruggedized body — No flip-out 3.5 mm “car-key” style plug. Fewer moving parts, fewer failures.
- Always-on when connected — Prevents interrupted store submissions caused by unexpected power-offs during delivery.
- Rechargeable via USB — Long runtime, simple charging workflow.
- Field-ready — Designed for daily DSD abuse: tosses, bumps, temperature swings.
- Five-year warranty — Extended coverage that outclasses typical warranties.
Bottom line: if you’re replacing Honeywell’s DEX-BLE-10, B1Dex is the straight swap that adds reliability and support rather than just matching it.
What To Do With Your Old Honeywell Adapter (Practical Playbook)
- Inventory what you have
Note serials, route assignments, and remaining warranty/contract status.
- Plan the window
Aim to complete transition quickly as Honeywell Dex devices are at their end of life.
- Pilot B1 DEX on a few routes
Validate charge cadence, connection flow, and driver SOPs with a small test group.
- Roll out in waves
Swap aging Honeywell units first; keep a few spares only if they’re still working.
- rain & update SOPs
Emphasize “plugged-in = powered & ready” with B1Dex’s always-on behavior to avoid missed store submissions.
Quick FAQ (for searchers landing here)
Is the Honeywell DEX adapter discontinued?
Yes—Honeywell announced retirement in January 2025 and published a service wind-down schedule.
When does Honeywell stop support?
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No new service contracts after Oct 15, 2025.
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Hardware service and technical/software support end Dec 31, 2028.
What region is affected?
The notice flags North America.
What replaces the Honeywell DEX-BLE-10?
B1Dex is the recommended replacement: rugged one-piece build (no flip jack), always-on when connected, USB-rechargeable, and a five-year warranty.
“At-a-Glance” — Why B1 DEX over legacy adapters
- Reliability: Always-on while connected → fewer failed store submissions.
- Durability: No folding plug → fewer break points.
- Power: Simple USB recharge → predictable daily routine.
- Coverage: 5-year warranty → long runway past Honeywell’s 2028 cutoff.
- Future-proofing: Built for how DSD operates today—fast, wireless, driver-simple.
Next Step
If you’re searching “Honeywell DEX adapter discontinued / DEX-BLE-10 replacement / boot adapter / DEX key”, you’re in the right place.
Talk to Block One about swapping to B1Dex with a simple, low-friction rollout for your routes.